Firmware Updates

From time to time satellite phone manufacture’s & carriers come out with updates to their devices. These updates are called firmware updates since they change the devices core functioning software. The updates can do anything from fix bugs found in the previous firmware release(s) to adding new features & tools. Running an outdated firmware means you’re not only missing out on these updates, but can also produce incompatibilities with value-add equipment like docking stations.

As of May 25, 2016 the following are the current firmware versions for these common satellite products:

  • Thrane & Thrane Sailor FleetBroadband – v 1.22
  • Thrane & Thrane Sailor IP Handset –          v 1.17
  • Skipper FleetBroadband 150 –                    v 1.7.0
  • Hughes BGAN 9202 –                                 v 5.8.3.2
  • Hughes BGAN 9201 –                                 v 3.8.1.1
  • Sabre 1 BGAN –                                          v 14.5.1
  • Safari –                                                        v R0.2.0.0
  • iSavi –                                                         v R0.1.1.0
  • Thrane Explorer 700 –                                v 3.08
  • Thrane Explorer 710 –                                v 1.06
  • Iridium Pilot –                                              AO12003
  • Iridium 9575 –                                             HL15002
  • Iridium 9555 –                                             HT15002
  • Iridium GO! –                                              v 1.4.1
  • Inmarsat IsatPhone Pro –                           v 5.11.0
  • Inmarsat IsatPhone Pro 2 –                        v 2

Listed below are the websites where the latest firmware is available. Always consult your owners manual for the steps to take to check the firmware of your satellite device, as well as the procedure on how to update it. Of course, always feel free to contact OCENS if you need any assistance.

INMARSAT

FleetBroadband

http://www.inmarsat.com/support/fleetbroadband-firmware

BGAN

http://www.inmarsat.com/support/bgan-firmware

ISatPhonePro

http://www.inmarsat.com/support/isatphone-pro-support

ISatPhonePro 2

http://www.inmarsat.com/support/isatphone-2-support

IRIDIUM 

9575:

Firmware Version HL15002 for the Iridium Extreme 9575

9555:

Download Iridium 9555 Firmware Upgrade and Instructions

GO!:

Iridium GO! Firmware Version 1.4.1 – Users (ZIP)

BEAM Communications (Inmarsat/Iridium SatPhone Docking Stations)

http://www.beamcommunications.com/common-resources

NOTE- BEAM firmware is located on the support page for each individual BEAM product associated with this link.

 

 

New divider system adds more stability, better configurability for Pelican case kits.

We recently implemented a new divider system from TrekPak into our communications and rental kits that use a Pelican case. We are very happy with the new system because it greatly improves the quality and functionality of our kits and thus adds value for the end user. This system offers a significant advantage over the stock foam because it is a lot more rigid and durable, the pin system is more configurable, and overall it frees up more space within the case. Below is a picture of our standard BGAN rental kit which incorporates a Pelican 1450 case and Hughes 9202 BGAN terminal.

1450_cutout_2

If you have any questions about this new system, or are interested in a customized case or divider system for your satellite communications equipment, please contact OCENS here.

For more information on Trek Pak, please visit their website here.

 

 

Handheld Satellite Data: The Importance of Turning Off Internet Applications

A while back, Mark posted a blog article regarding Spyware/Malware and it’s effect on your Satellite connection. If you haven’t had a chance to read it, here’s the link: http://blog.ocens.com/?p=321

Going off this premise, today I’m going to talk about applications that use your Internet connection and their affect on your Satellite data service, ESPECIALLY the handhelds. So first, let’s put these connections into context so it’s something we can understand.

 

Throughput

I apologize in advance… as this will get a little technical, but we will have to pull out some math to explain the underlining concepts.

When talking about files and their size, it’s important to understand the measurement standard used. All data, regardless of what it is, can be broken down to the smallest measurement unit, a bit. A bit is a binary code; think of it as a light switch, it’s either on (1) or off (0) the next measurement up from a bit is a Byte, which is 8 bits. From there, it follows the 1024 sequence of Kilobytes, Megabytes, Gigabytes, Terabytes and so forth:

bit
8 bits = Byte
1024 Bytes = 1 Kilobyte (KB)
1024 KB = 1 Megabyte (MB)
1024 MB = 1 Gigabyte (GB)
1024 GB = 1 Terabyte (TB)

When dealing with a data connection, however, you often hear companies talk about their transfer rate, bandwidth or throughput. This is a measurement of how fast data can be pushed over their service. Think of them as pipes… the faster the throughput, the larger diameter the pipe.

Throughput is measured in how many bits per second you’re able to push across the connection. The abbreviated listing ALWAYS has the “B” in lowercase, which stands for bits, as apposed to the “B” in uppercase, which stands for Bytes. For example, here are some typical connections and their advertised throughput:

Fiber Optic = 1 Gigabit/second [1Gbps] (1,000,000,000 bits per second)
Cable Internet = 30 Megabits/second  [30Mbps] ( 30,000,000 bits per second)
DSL = 7 Megabits/second [7Mbps] (7,000,000 bits per second)
56K Dialup Modem = 56 Kilobits/second [56Kbps] (56,000 bits per second)

Let’s do a little math. Let’s say we have a normal email that we want to send, and we want to attach 3 pictures that total 4Megabytes (MB) the email is fairly large… a page in length, so we will say the measurement of it is 6 Kilobytes (6KB) So, in total, the email size is 4.06 MB (4102 KB) If we break it down to the same measurement as the Throughput (bits) that means the email is 3360584 bits ( 4102 x 1024 x 8 )

Applying the throughput speeds listed, that means the email will take:

.033603584 seconds on Fiber
1.1201195 seconds on Cable
4.800512 seconds on DSL
600.064 seconds on a 56k Modem

So, what about Satellite connections then?

VSAT V3 = 3Mbps (3,000,000 bits per second)
Class 1 BGAN = 492Kbps (492,000 bits per second) (T&T Explorer 700 is a Class 1)
Class 2 BGAN = 464Kbps (464,000 bits per second) (Hughes 9202 is a Class 2)
FBB 150 = 150Kbps (150,000 bits per second)
Iridium 9xxx = 2.4Kbps (2400 bits per second)
Inmarsat ISatPhone Pro = 1.2Kbps (1200 bits per second)

So, that same email would take:

11.20119 seconds on a VSAT V3
68.29997 seconds on a Class 1 BGAN
72.42152 seconds on a Class 2 BGAN
224.0239 seconds on a FBB 150
14001.49333 seconds (that’s 3.89 hours!) on an Iridium handheld
28002.98667 seconds (that’s 7.78 hours!) on an Inmarsat ISatPhone Pro!!

Talk about pushing a watermelon though a garden hose!

Also keep in mind that these are theoretical times, since we haven’t considered overhead data usage to establish and maintain the connection, addressing information, error correction, and other things that occur in a data transfer.

If you take into account issues that can occur like what’s discussed in our blog article Satellite Data Connections Explained (http://blog.ocens.com/?p=296) it’s a feat of engineering that data can be sent at all! And this is just the time spent sending what you WANTED to send… so this brings us to the topic of the article:

 

Applications Internet Usage

Now a day, there are MANY programs running on your computer that utilize the Internet in one way or the other. Operating systems like Windows or Mac OSX use the Internet to pull updates or submit error reports. Internet browsers like Internet Explorer, Chrome, Safari & Firefox use the Internet to pull updates as well. Antivirus programs use the Internet to update their virus definitions. Java and Flash pull updates from the Internet. Even hardware drivers can check into the Internet with the intent to pull updates or submit error reports.

On a typical Internet connection this isn’t an issue, and most of these programs are setup to pull these updates without the need for you, the user, to monitor and initiate them.

It’s important to note however, that they only know is that the Internet is “available” not what type of Internet connection it is.

These updates can range widely in size… anywhere from a couple KB all the way up to major updates (like version changes, or service packs) that can be in the MBs or even GBs!! Imagine pulling down Windows 7’s Service Pack 1 (73.7MB through Windows Update) over an ISatPhone Pro connection…

If any of these programs realize an Internet connection is available, and wants to pull an update on slow connection, it will bog that connection down further or even cause the connection to fail completely (watermelon the size of a house trying to go through a garden hose)

On top of that, if your computer contracts malware, spyware or viruses, they all try to push info over the Internet as well.

Then to compound the issue further, you pay for the usage done on a satellite device; per MB on broadband terminals like the FBB 150 or BGAN, or per minute on handhelds like the Iridium 9xxx or Inmarsat ISatPhone Pro.

 

How To Address These Issues

There are a couple ways to combat the issue of moving data over a Satellite Internet connection.

The first is to make sure your computer is clean of spyware, malware and viruses. You can also go through every application on your computer and verify that they are not set to download updates automatically. Though a tedious process, doing so will GREATLY decrease the amount of data trying to be pushed over your connection.

You can also employ devices like the OCENS Sidekick (http://www.ocens.com/Sidekick-Satellite-Wi-Fi-Router-P760C96.aspx) that employs a firewall and proxy server to manage that connection between your Satellite device and your computer, making sure that only the data you want to send is what gets through.

You can also employ services like WeatherNet, OCENSMail and OneMail to compress the data you’re sending… making it as small as possible to save time & money.

Any and all of these products truly are “Value-Add” services meant to maximize the value a Satellite Internet connection provides, while helping minimize the cost of using them.

 

If you have any questions, or would like to know more about maximizing your satellite connection please give OCENS a call.

Are you taking advantage of existing GPS technology for tracking and emergency messaging?

Most adventure travelers are well-versed in the world of GPS, but are you using this technology so that someone can track you while your are out trekking? This same technology could also help save you by sending a message to emergency response personnel that includes your GPS position.

A tracking portal, such as OTrak, is compatible with virtually any device that can send a GPS position report via SMS, email, or Short Burst Data (SBD). OTrak will receive the position report and place it on a map. It also allows you to set up automated alerts for multiple contacts with a variety of triggers including geofencing, start/stop, speed, and arrival/departure from a position.

Most current smartphones have built in GPS engines, however, when you are outside of cellular coverage areas, your only means of connecting is with a satellite phone. The designers of the new Iridium 9575 Extreme satellite phone included a powerful GPS feature that provides automated GPS position reporting and they also built in a SOS button that works off the same principle. When you push the SOS button, an emergency message is sent that includes your GPS position.

The important point here is to plan ahead and make sure you have a means to call for help when you are out as well as a means for someone to locate you. Current technology makes this capability that much easier and accessible.

You can see complete details and a live demo on OTrak here: http://www.ocens.com/OTrak-Asset-Tracking-Service-W33C28.aspx

“Be Prepared” Satellite Phone Voice Services: What does it cost to save a life?

The cost-of-ownership for Iridium, Globalstar and the IsatPhone Pro’s handheld voice services are compared. IsatPhone Pro’s hardware prices and newly available prepaid airtime plans establish it as the lowest cost option for always-ready emergency voice communications.

Perhaps it’s simply because you like to be prepared, just in case the car gets stuck on the way home from this winter’s ski trip. Or just in case the next hurricane knocks out all the phone lines and cellular service between here and who knows where. Or maybe just in case you break a leg on your next back-country hiking or hunting trip. Whatever the reason, you’ve realized the only way to talk to someone to ask for help in a crisis without conventional communications is to have a mobile satellite phone handy. Now what do you do? And what is the least expensive means of satisfying your passion for preparedness without having to pinch every other penny in your possession?

Before diving into our analysis of available options for “just-in-case” satellite voice systems, one simple truth needs to be addressed. Like any cell phone, a satellite phone that isn’t activated under an airtime plan is nothing more than an expensive paperweight. Furthermore, if you’ve waited to activate your satellite phone until your emergency actually happens, you’ve waited too long. The whole reason you’re considering a satellite phone is because you’re concerned about losing communications during a natural disaster or personal emergency. What do you need to activate a satellite phone? Yes, communications.  What have you just lost with your regional, local or personal emergency? That’s right, communications. So indeed, you’ve saved yourself from paying a monthly service fee for your satellite phone’s airtime plan by purchasing that satellite phone and putting it in the drawer inactivated. In so doing, you’ve also emasculated the potential of this phone to possibly save your life. Consequently, any meaningful analysis of the costs-of-ownership of a life-saving satellite phone has to consider up-front hardware AND on-going airtime costs.

Three competitors presently vie to provide you with your just-in-case voice solution. There’s Iridium, the seasoned veteran with its 9555 and Extreme 9575 phones. Globalstar, injured and out of commission for five years but returning in 2013 with high hopes of climbing back into the mix. And then there is the IsatPhone, new to the handheld game but aggressively priced and carrying with it Inmarsat’s heritage of success in fixed phone installations.

Iridium

Of the three competitors, Iridium is the only truly global satellite phone. Pole-to-pole coverage grants to the Iridium network unprecedented reliability and access to voice communications no matter where you roam.  But such system capability doesn’t come cheap. Its 9555 phone is routinely priced around $1200. The high-end 9575 Extreme does contain built-in GPS which can be accessed for personal tracking and its SOS button can be triggered for emergency help but you’ll need to shell out almost $1500 to purchase the 9575 phone.

Iridium airtime service doesn’t do anything to lighten your cost-of-ownership. The least expensive way to keep an Iridium phone active and relevant to you as a communication solution during an emergency is with a postpaid airtime plan. Whereas Iridium once offered a postpaid voice-only plan that creative resellers were able to market for as little as $25 per month, Iridium slammed that door shut in mid-2012. As such, their least expensive postpaid plan now runs almost twice as high at $45 per month ($540 per year). This excludes any of the per minute charges you’d actually pay when you talk over the phone (although if the issue is getting someone to you in time to save life and property, the per minute rate you’re paying is probably the least of your concerns). Couple that with the price of the 9555 or 9575 and your first year cost-of-ownership with Iridium runs between $1700 and $2000! Global coverage is great but if emergency voice communication is your criterion and cost is a deciding factor, you are paying an awful lot to make sure you can make such a call from the North Pole.

Globalstar

The Globalstar system has been largely offline since early 2007 when solar radiation zapped the duplex transceivers on the majority of the satellites in the Globalstar constellation. As such, no matter how inexpensive or cost-effective Globalstar airtime has been since 2007, the lack of Globalstar coverage over the past five years has excluded it from any consideration as a just-in-case satellite solution. But the company has been inching its way back to being a bona-fide sat com provider in 2011 and 2012 and should complete the re-launch of its constellation by early 2013. In September 2012, most locations in the Globalstar footprint (see coverage map below) receive 45 to 50 minutes of coverage in a given hour.  This amount of up-time and the imminent launch completion convinces us it should now play a role in your just-in-case satellite phone considerations.

 

GlobalStar Coverage Map

Globalstar’s 1700 phone sells for $499. Because of the state of its network, the company has been offering unlimited airtime at the unheard of rate of $40 per month. Amazingly, if you have an active phone and can find a working satellite, you will spend less to talk through the Globalstar satellite network than you will on most cell phone plans.

However, because I’m going to assume you wouldn’t mind paying $10 a minute if it will save your life, the fact that Globalstar’s $40 per month provides unlimited talk time is largely irrelevant to our calculus here.  What we’re more interested in right now is knowing it will cost me $480 for my first year of Globalstar airtime to be prepared to make that all-important one or two minute call for help. Combining $480 in annual airtime costs with the $499 price of the Globalstar 1700 and the first year cost-of-ownership with Globalstar is $979, almost one-half the first year cost of Iridium. It’s hard to say what Globalstar will do with its airtime plans once the full satellite constellation is in place (prior to the Globalstar constellation demise in 2007, low end airtime plans were in the $50 per month range), but right now in late 2012, it costs you much less to buy and maintain an active Globalstar phone than it does with Iridium.

Inmarsat

Your third option is Inmarsat’s IsatPhone Pro. Inmarsat has been a global leader in satellite communications for decades, but it entered the handheld market only very recently (in the US not until late 2010). Although coverage extends from 70N to 70S, the fact that its geostationary satellites are positioned at the equator makes an IsatPhone Pro sensitive to the direction the antenna on the handheld phone is pointed, particularly at higher latitudes. Users above about 45 degrees of latitude must have clear views of the sky to the south and orient the phone’s antenna in that direction to minimize signal drop.

Aside from these limitations, the IsatPhone is an excellent solution for voice communications. Voice quality is high and because those Inmarsat satellites aren’t moving, once you’ve achieved a signal lock, the connection is very stable. The price of the phone is around $700 after an Inmarsat price hike in early 2012. This has been more than compensated for by Inmarsat with its globalization of prepaid service on September 1, 2012. This change lowered the annual cost of airtime service to less than $200 for the IsatPhone Pro and consequently has elevated the phone’s status as a cost-effective, “just-in-case” satellite solution immeasurably.

The minimum year one cost of ownership for the IsatPhone and airtime service is under $900 ($897 for a complete hardware/airtime kit from OCENS).  This is almost $100 less than Globalstar and less than half the cost of Iridium. The IsatPhone Pro’s comprehensive coverage (both temporally and geographically) gives it a further leg up on Globalstar.

The following chart offers a summary comparison of year one costs of hardware and airtime from the three providers:

Cost Comparison Chart

Inmarsat’s low annual airtime cost also means it delivers to you the lowest on-going cost year-in, year-out.  Second and later year costs of operation of the IsatPhone Pro are $300to $350 less than Globalstar or Iridium.

Ongoing Cost Comparison Chart

Consequently, IF your objective is the least expensive route to accessible satellite phone voice communications just in case everything goes to heck in a hand basket, the IsatPhone is your answer. It does this by merging middle-of-the-road hardware costs for its handheld phone with annual airtime costs substantially below Iridium and Globalstar.

 CLICK HERE to see the OCENS IsatPhone Pro “Be Prepared” kit.

 

 

OCENS is now an EnGenius Dealer

EnGenius designs and manufacturers some of the highest quality and most powerful outdoor-rated WiFi bridges and Wireless Access Points. The ENH200 is a great option for outdoors applications needing to extend a network connection over the air, or for an outdoors high-power WiFi broadcast. Contact OCENS for more details on the ENH200 or any other EnGenius networking or telephone hardware.